FAQ's

Q: What is the Smart Visual Ear Cleaner?

A: The Smart Visual Ear Cleaner is an innovative ear care product offered by Dronova. It combines visual insight with effective cleaning for precision and clarity. This device allows you to maintain optimal ear health in the comfort of your own home.

Q: How does the Smart Visual Ear Cleaner work?

A: The Smart Visual Ear Cleaner utilizes advanced technology to provide a safe and efficient cleaning experience. It features a built-in camera and LED light, allowing you to see inside your ear canal. With the help of the accompanying mobile app, you can capture images and videos for a detailed examination. The cleaner also includes various attachments for gentle and effective cleaning.

Q: Is the Smart Visual Ear Cleaner safe to use?

A: Yes, the Smart Visual Ear Cleaner is designed with safety in mind. It is equipped with soft and flexible tips to prevent any discomfort or damage to your ears. However, it is important to follow the instructions provided and exercise caution while using the device. If you have any concerns or specific medical conditions, we recommend consulting with a healthcare professional before using the Smart Visual Ear Cleaner.

Q: Can the Smart Visual Ear Cleaner be used by children?

A: The Smart Visual Ear Cleaner is suitable for adults and children above the age of 12. However, parental supervision is advised when children are using the device. It is important to ensure that children understand how to use the cleaner safely and responsibly.

Q: How often should I use the Smart Visual Ear Cleaner?

A: The frequency of use depends on individual needs and preferences. It is generally recommended to use the Smart Visual Ear Cleaner once or twice a week for regular maintenance. However, if you experience excessive earwax buildup or any discomfort, it is advisable to consult with a healthcare professional for personalized guidance.

Q: Can I return the Smart Visual Ear Cleaner if I am not satisfied?

A: Yes, we offer a 30-day return policy for the Smart Visual Ear Cleaner. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the device is in the same condition as when you received it, with all accessories and packaging intact. Used products can not be returned as it is a health risk. For more information on our return policy and the process, please refer to our Refund Policy.

Q: How can I contact Dronova for further assistance?

A: If you have any questions, concerns, or need further assistance, you can reach out to us through the following channels:

  • Phone: 9196727841
  • Email: dronovahelp@gmail.com
  • Physical address: 3408 Weatherby Drive, Durham NC 27703, United States

Our dedicated customer support team is ready to assist you with any inquiries you may have.