SHIPPING
Thank you for choosing Dronova for your personal care needs. We understand the importance of timely and reliable shipping, and we strive to provide the best shipping experience for our customers. Below, you will find our shipping template that outlines our shipping policies and procedures.
Shipping Methods
We offer various shipping methods to accommodate your needs:
- Standard Shipping: Estimated delivery within 5-10 business days.
Shipping Rates
Our shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
Order Processing Time
Once your order is placed, our team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing. Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
Shipping Restrictions
While we strive to provide shipping services to as many locations as possible, there are certain restrictions that may apply. We currently ship internationally, but still encounter some areas in the world that suffer from longer shipping times and others that are just restricted. We apologize for any inconvenience this may cause and appreciate your understanding, we are working on faster shipping methods and access to more areas.
Shipping Issues
If you encounter any issues with your shipment, such as delays or damages, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions or concerns regarding our shipping policies or need assistance with your order, please don't hesitate to contact our customer support team. You can reach us by phone at 9196727841 or by email at dronovahelp@gmail.com. Our team is available to assist you during our business hours.
Thank you for choosing Dronova. We appreciate your business and look forward to serving you with exceptional products and shipping services.